Quick Answer: How Long Do You Have To Leave Virgin Media To Be A New Customer?

What happens if I don’t pay my Virgin Media bill?

We always ask that you pay your bill on or before the payment due date, which you can find at the top right corner of your bill.

If you don’t pay your bill by the payment due date, we may charge a late payment fee of £7.50 to your account, and you could find that we’ve restricted your services, too..

How can I reduce my Virgin Media package?

To downgrade, ring 150 from your Virgin Media phone or mobile, Alternatively, you can call 0345 454 1111 from any other phone. Or you could use the online chat feature found under the ‘Contact Us’ tab at the bottom of Virgin Media’s homepage.

Can I use my old Virgin TiVo box without subscription?

Active Member. Without a subscription to Virgin Media, you are not entitled to any service. Also, the TiVo box remains the property of Virgin Media.

How can I cancel my Internet contract without paying?

If the contract for your broadband deal differs from what you agreed with the salesperson, you should be able to cancel the contract without having to pay a penalty. First make a formal complaint to your broadband provider claiming misrepresentation.

How can I get out of my Virgin Media contract without paying?

‘ If you are a Virgin customer and you are out of contract, you’re free to leave at any point and just need to give 30 days’ notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.

How do I cancel my contract with Virgin Media?

You can request a standard cancellation by calling Virgin Mobile customer services on 789. This is available from Monday-Friday 8am-11.59pm, Saturday 8am-11.59pm, Sunday 8am-11.59pm. If you’re cancelling your contract within the first 14 days, you may still be within Virgin’s cooling off period.

Can I take my virgin box to another house?

You should take your TV box and hub with you to your new property. If you are upgrading your kit, we’ll take your old equipment away with us when one of our engineers installs your new gear.

How much does it cost to cancel Virgin Media?

Cancelling Virgin Media broadband and TV at the same time If you have both Virgin Media broadband and TV in a bundle, it’s double trouble. Cancelling your services means paying a ‘disconnection’ fee of 80-100% of what remains on your contract including both services.

Can you cancel Virgin Media at any time?

– You can cancel this agreement at any time by giving 30 days’ notice. – If you cancel this agreement before the minimum period has finished (and not during the cooling off period) you may have to pay an early disconnection fee. We will tell you how much this will be before you cancel.

Do I have to give 30 days notice to leave Virgin Media?

If you’re on a 30 day rolling contract or you decide to leave us after your minimum fixed term contract period, you’ll just need to give us 30 days’ notice.

How long do you have to leave sky before becoming a new customer?

12 monthsFor example, Sky says you’re only a new customer after you’ve left for 12 months. Virgin Media have a similar policy – you must have cancelled all of its services for at least 12 months or you’re not a new customer.

How easy is it to leave Virgin Media?

All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel. For more information, do check out our Virgin Media customer service numbers page.

What happens when my Virgin Media contract ends?

What if I don’t make any changes when my contract ends? Your service will continue after your minimum term ends. You can stay as you are, arrange a new contract with us or switch to a different provider at any time by giving us 30 days’ notice.

Can I cancel my Virgin Media contract due to price increase?

Under rules set by the telecoms regulator Ofcom, customers can cancel their contract without penalty with 30 days’ notice if price rises cause “material detriment”. This is generally interpreted as price hikes exceeding the Retail Price Index, which is around 3%.

Can you end a contract early?

Key highlights. You can cancel your contract early, free of charge if you’re within the cooling-off period or if your network provider raised their price. … You’ll usually have to pay the cost of the outstanding term in full. If you decide to switch network provider after you cancel, make sure your phone is unlocked.